What is Athenasphere’s cancellation and money back policy?

The cancellation and return policy is to be determined by the vendor that generated the listing in question. If a vendor does not abide by the cancel and return policy on their listing, we ask that you first act to contact the vendor using the Athenasphere messaging system. If that does not achieve the desired result, please contact us at athenasphere@athenasphere.com and give us a description of the incident with any supporting evidence. We will make the decision about what action will be taken, which may lead to suspending or terminating the vendor’s membership. What if a vendor fails to provide their booked service as described in their listing or a member fails to meet the requirements for user conduct as specified in the Athenasphere Terms of Service?Contact us at athenasphere@athenasphere.com and give us a description of the incident with any supporting evidence. We will make the decision about what action will be taken, which may lead to suspending or terminating the vendor’s membership.

How does a vendor contact a customer after a listing is booked?

Access you renter dashboard from the top right of the homepage. From there, click the Orders button. A list of your booked listings will be shown, each with a message button. Click on the message button to send a message to the customer for that corresponding booking.

How can I link my other social network account?

By login with your social network account like :Facebook, Twitter. After login you can also link or unlink your social network account from MY ACCOUNT under login menu. 

What is the difference between comments and reviews?

Comments can be made by any member visiting the page of a listing; their intent is to leave feedback and publicly ask questions. Reviews can only be made by a customer after they have booked and paid for that listing.

How do you book a listing?

Click on either the name of the listing or the Details button that appears as you hover the pointer of your mouse over the image of the listing. This will bring you to the listing page, which provides information about the listing. You can book the listing by either clicking Rent It on the top of the page and choosing the desired time you wish to book and clicking Rent It or by choosing the desired time from the calendar within the listing description and clicking Purchase. This will bring you to your cart. The cart can be saved and viewed later. Once you desire to complete booking the listings in your cart, fill in the payment information requested on your Cart page. Payment can be completed using a credit card or by using PayPal. You must agree to the Athenasphere Terms of Service to book a listing on Athenasphere.

How do I make a listing?

Access your renter dashboard from the top right of the homepage. From there, click the Add Listing tab and fill in the information that it then asks you for.

 

Contact us

We are here to support you and you can contact us by emailing us at athenasphere@athenasphere.com.